Scope, consent, and how personal information is handled

The platform may collect the following categories of personal data when a user creates an account or uses services online:

• Identity and contact details: name, date of birth, address, email, phone number
• Account and verification information: username, password, KYC documents, photographs or video verification, user preferences
• Technical information: device identifiers, IP address, browser type, app version, language, time zone, approximate location
• Usage and transaction data: deposits, withdrawals, bets, gameplay activity, responsible gaming settings, communications with support
• Cookies and similar technologies: described in the cookies section

Purposes of collection and processing include:

• Creating and servicing accounts, verifying identity, and preventing abuse or fraud
• Processing payments and resolving billing or withdrawal issues
• Providing customer support and improving services based on user feedback and analytics
• Meeting legal, regulatory, tax, and dispute resolution requirements in India

Security measures include:

• Encryption of information in transit and at rest, role‑based access controls, and strict authentication
• Segregation of payment data, tokenisation by certified payment providers, and audit logging
• Periodic security assessments, incident response procedures, and staff training
• Data minimisation and retention schedules aligned to legal and business needs

User rights under Indian law (including the Digital Personal Data Protection Act, 2023 and applicable rules under the Information Technology Act, 2000) include:

• Access: request a summary of personal data and processing
• Correction: request updates to inaccurate or incomplete information
• Deletion: request erasure when information is no longer needed or consent is withdrawn, subject to lawful retention
• Consent management: withdraw consent for optional processing, without affecting processing required for the service or by law
• Grievance redressal: submit complaints to the designated grievance officer

Personal data is processed for lawful purposes and in a transparent manner:

• Account servicing and operations: registration, login, verification, responsible gaming tools, and customer support
• Payments and transactions: deposits, withdrawals, chargeback prevention, and reconciliation through payment providers
• Service improvement: troubleshooting, analytics, quality checks, and product updates for websites and apps
• Personalisation: content settings, language, and user preferences
• Marketing based on consent: service updates, offers, and reminders; users can opt out at any time
• Compliance: KYC, AML and fraud checks, tax records, dispute handling, and responses to lawful requests

Processing is based on consent provided by the user, performance of the service requested, and legitimate uses permitted by applicable law.

Users can manage personal data through account settings or by submitting a request through the support centre available on the website or app. Before actioning a request, the platform may ask for identity verification to protect the user’s account. The team aims to respond within a reasonable time, usually within 30 days, subject to complexity and legal requirements.

• Access: request a copy of personal data and key processing information
• Correction: provide accurate details or documents to update records
• Deletion: request erasure of information that is not required for the service or legal obligations
• Withdrawal of consent: opt out of optional communications or analytics where available

By using the services, the user consents to security checks, identity verification, fraud screening, and payment data processing performed by third‑party payment and verification providers.

The service is intended for adults aged 18 years and above. The operator cannot confirm age without receiving appropriate documents when required for verification. If a parent or guardian believes a minor has provided personal data, a request can be filed to remove such information after necessary verification. Accounts found to belong to minors may be suspended and data deleted subject to legal record‑keeping duties.

Personal data may be transferred and processed outside India in locations where partners, payment processors, cloud services, or support teams operate. Use of the site indicates consent to such international transfers, subject to Indian law including the Digital Personal Data Protection Act, 2023 and any government notifications on cross‑border transfers. Confidentiality obligations, contractual protections, and technical measures are applied to ensure an equivalent level of protection. Only providers that commit to lawful and secure processing are engaged.

This privacy document may contain disclaimers that clarify or limit the scope of certain rules under applicable law. The disclaimer applies when the user accepts the policy through account creation, click‑through acceptance, accession to terms, or any comparable confirmation method. If there is a conflict between this document and other pages, the most recent version of this policy will prevail to the extent allowed by law. Rights may be limited where legal or regulatory obligations require retention or specific processing.

Cookies are small text files stored on a device by a website to remember user preferences and improve performance. The platform uses cookies for:

• Statistics and analytics to understand usage and improve services
• Behaviour analysis to detect errors and enhance user experience
• Personalisation of content, language, and settings
• Site improvement and security monitoring

Cookie retention is typically up to 1 year, unless a shorter or longer period is required for security or compliance. Users can manage cookie preferences through browser settings and any on‑site cookie tools. Disabling certain cookies may affect some features of the service.

Use of the platform signifies full acceptance of this privacy policy and the processing activities described. The current version of the policy applies and replaces previous versions from the date of publication. Material changes will be posted on the website, and continued use after changes indicates consent to the updated terms. Users are encouraged to review the document periodically.

Personal data may be shared in limited cases:

• Legal obligations: regulators, law enforcement, courts, or government authorities
• Service providers: payment gateways, KYC and fraud prevention vendors, hosting and cloud services, analytics, customer support tools
• Business operations: auditors, consultants, insurers, dispute resolution bodies, and affiliates that help deliver services
• Transactions: prevention of illegal activity, protection of rights, or in connection with reorganisation subject to legal safeguards

Where a list of third‑party providers is published on the website, that list describes the purpose and scope of processing. If not listed, the platform will inform users of the purpose and categories of recipients as required by law.

Providing information constitutes consent for such sharing where consent is the applicable legal basis.

The service may include links to other websites or apps that have their own privacy practices. The company is not responsible for how external sites collect, use, or disclose information. Users should review the privacy notices of those services before sharing any personal data. Visiting external websites is at the user’s discretion.