Your safety comes first when you play

Every game of chance can lead to losses. Keep play as entertainment, not a way to make money. These basic principles support your financial and emotional wellbeing.

• Create a betting budget that you can afford to lose; never use rent, loans, or savings.
• Decide time limits before you start playing and stick to them.
• Do not chase losses; accept outcomes and take a break.
• Keep life priorities first: bills, education, health, and family.
• Avoid gambling when stressed, angry, tired, or after alcohol.
• On 1win, set deposit, loss, and session limits in your account.
• Turn on reality checks and balance alerts to learn your playing patterns.
• Review your bet history regularly to track spending and control behaviour.
• Take no-gambling days each week to reset your habits.
• If gambling stops being fun, seek help early.

Betting harm can build slowly. Watch for these warning signs of addiction and respond early.

• Spending more than you planned or breaking your limits
• Finding it hard to stop or cut down once you start playing
• Chasing losses to try to recover money
• Borrowing, selling items, or using credit to gamble
• Hiding gambling from family or friends
• Feeling irritable, anxious, or low when not gambling
• Missing work, classes, or social plans due to betting
• Using gambling to escape stress, loneliness, or problems
• Repeated failed attempts to gamble less
• Falling behind on bills or essential payments

Gambling addiction is a serious condition that needs timely attention and professional support.

Taking action works best when done early and consistently. Use these practical steps to reduce risk and regain control.

• In your 1win account, set or lower deposit, loss, and session limits.
• Enable reality checks at regular intervals to monitor time spent.
• Use a cool-off for 24 hours to 30 days when urges rise.
• Request self-exclusion for 6 months or longer through 1win support.
• Remove saved cards and e-wallets; disable auto-renewals.
• Opt out of marketing in notification and email settings.
• Install gambling blocking software such as Gamban or BetBlocker.
• Share your limits with a trusted friend or family member.
• Keep a spending log and plan non-gambling activities.
• Seek counselling from licensed mental health professionals.

Confidential support is available across India for you and your family. These services provide counselling, guidance, and crisis support.

• Tele-MANAS (Ministry of Health & Family Welfare): 14416 or 1-800-891-4416 — https://telemanas.mohfw.gov.in
• NIMHANS Centre for Addiction Medicine: 080-46110007 — https://nimhans.ac.in
• iCALL (TISS): +91 9152987821 — https://icallhelpline.org
• Gamblers Anonymous (online meetings and resources): https://www.gamblersanonymous.org/ga
• SMART Recovery (self-help meetings and tools): https://www.smartrecovery.org
• AASRA 24×7 Helpline: +91 9820466726 — https://aasra.info

If you are worried about your gambling, you can contact 1win support to discuss limits or account restrictions. The team can explain policy options and useful tools.

• Live Chat: available 24/7 after you sign in on the website.
• In-app Support: chat from the Help section on Android and iOS.
• Email: use the Help Centre contact form once logged in.
• Responsible Gaming requests: ask for limits, cool-off, or self-exclusion in chat.
• Verification and account reviews: upload KYC documents and message support for follow-up.