Quick help for India players, 24×7

Live chat is the fastest way to reach an agent. Use it for quick fixes and urgent questions.

• How to start
  • Website: tap the chat bubble at the bottom right or go to Help Centre and select Live Chat.
  • App: Profile or Menu > Support > Chat.
  • Chat runs 24×7. English and Hindi available. Agents may switch languages based on availability.
• Best for
  • Login or OTP issues, KYC status, deposit pending, withdrawal tracking.
  • Bet settlement, odds or market questions, promo code help.
• What to expect
  • First reply usually under 2 minutes.
  • Most simple issues fixed in the same session.
• Tips for faster answers
  • Share registered mobile number or user ID and full name.
  • Describe the issue step by step and add screenshots.
  • For payments, include method, amount, time, and reference or UPI ID.
  • Keep the chat window open until the agent confirms a resolution.

This is the quickest route to 1win customer service for most cases.

Email is best for formal requests, document reviews, or cases that need investigation.

• How to send
  • Use the Contact Us form in the Help Centre after login or from the app: Support > Email.
  • The official support email is shown there. Avoid addresses found on third party sites.
  • Write a short subject, for example: KYC review, UPI deposit pending, account access, or game error.
• Best for
  • KYC and account verification, responsible gaming requests, policy questions.
  • Payment disputes, statement copies, attachments, or long descriptions.
• What to include
  • User ID, registered mobile number, and the email you use on the account.
  • For payments: method, bank, UPI VPA, amount, date and time, and reference.
  • For technical issues: device, OS version, app version or browser, error text, and screenshots.
• What to expect
  • First response usually in 2 to 12 hours.
  • Complex reviews may take 24 to 48 hours. You will get updates by email.
• Tips to speed it up
  • One issue per email. Reply in the same thread.
  • Add clear files. Use PNG or PDF for documents.
  • Check spam or promotions for the answer.

You can always confirm the correct support email in the website Help Centre before sending.

Phone support helps when speaking to an agent is easier or when verification is needed during a call.

• How to call
  • Check Support > Helpline in the app or the website footer for the current support number.
  • A free number may be available during promotions. If shown, it will appear inside your account.
  • Phone hours may follow India time. If no live line is shown, request a callback via chat.
• Best for
  • Urgent account locks, two step verification problems, time sensitive payment escalations.
  • Guidance for KYC steps when documents keep failing.
• What to expect
  • Queue time is usually 1 to 10 minutes during working hours.
  • Most issues get triaged on the call. Some cases may move to email for documents.
• Tips for faster help
  • Keep user ID, registered mobile, and last deposit details ready.
  • Call during off peak hours such as 10 am to 4 pm IST.
  • Do not share passwords or OTP on any call. Agents never ask for OTP.

If you see a 1win helpline number on another website, ignore it and use the contact shown after login.

Messaging works for quick status checks and simple questions. Use only official links from the website or app.

• Platforms supported
  • WhatsApp and Telegram are the primary options for India when shown in your account.
  • Facebook Messenger and X may be available. Look for verified profiles.
• Best for
  • Short updates on KYC, payment status, or promo eligibility.
  • Getting the right link to a page on the website.
• How to reach the right handle
  • Go to Support > Messaging inside the app or Help Centre on the website.
  • Tap the listed handle. Do not search handles by name.
• What to expect
  • First reply usually in 5 to 30 minutes based on volume.
• Tips for safe and effective chat
  • Share only your user ID and case details. Never share OTP or full card numbers.
  • Send screenshots that hide sensitive data.
  • If your case is complex, the agent may move you to chat or email for tracking.

Use messaging for status and quick questions. For full investigations, choose chat or email on 1win live support.

Specialised technical help is available for errors in the app, website, games, or payments.

• Issues handled
  • Login errors, two step verification not received, app not loading.
  • UPI or NetBanking deposit failures, stuck withdrawals, duplicate charges.
  • Game crash, bet slip not submitting, market not loading.
• How to reach tech help
  • Start a live chat and ask for a technical review. Your case will be escalated.
  • Or send details through the Help Centre email form and choose Technical Support.
• What to include
  • Device model, Android or iOS version, app version or browser version.
  • Network type Wi Fi or mobile data, ISP or carrier, city, and time of issue.
  • Full error text and screenshots or a short screen recording.
  • For payments: transaction ID, UPI reference, bank name, and timestamps.
• What to expect
  • Triage in chat within 15 minutes. Complex fixes may take 1 to 24 hours.
  • Some issues depend on payment providers or game studios and can take longer.
• Tips to speed resolution
  • Reproduce the issue and note the exact time in IST.
  • Try app update, cache clear, or a second network and share the result.
  • Keep one active ticket to avoid delays.

If needed, 1win customer support will coordinate between payments and game partners to resolve your case.

Priority service is available for eligible VIP tiers. You get faster queues and a dedicated contact.

• Access
  • Check Loyalty or VIP in your account to see your tier and priority channels.
  • Some tiers include a personal manager on Telegram or phone. Details appear inside the account.
• Best for
  • High value payment reviews, high stakes bet queries, and time critical account support.
• What to expect
  • Priority chat replies often under 60 seconds.
  • Faster routing to senior agents for complex cases.
• Tips to qualify and get the most value
  • Maintain required activity as shown under VIP terms inside your account.
  • Keep contact preferences updated and whitelist the support email.
  • Use the dedicated lane for all follow ups to keep history in one place.

For exact benefits, see the VIP section in the app. 1win support team will confirm your current access.